Redecor FAQs

What data do you collect about me?

When you download and play one of our games via an app, visit our websites or use our other Services, we collect information about you. We collect this information to create your account and facilitate gameplay, enable in-game purchases, and provide technical support. We also collect this information for other purposes as explained in detail in our Privacy Notice (https://www.playtika.com/privacy-notice/).

How do I stop receiving marketing emails?

Simply click the unsubscribe link found at the bottom of any marketing email you receive from us and follow the instructions.

For more information, please refer to our Privacy Notice (https://www.playtika.com/privacy-notice/).

How old do I have to be to play Redecor?

Our game is intended for an adult audience (18+) for amusement purposes only and does not offer “real money” gambling, or an opportunity to win real money or prizes based on game play.

What is your policy regarding abusive or inappropriate behavior in the game?

Thanks for your interest in promoting safe and respectful play!

We’re committed to creating a gaming environment that is fun, inclusive, and welcoming to everyone. To support this goal, we do not tolerate abusive, offensive, or disruptive behavior of any kind. Players are expected to communicate respectfully and follow our Terms of Service (https://www.playtika.com/terms-service/) at all times.

This includes all forms of in-game communication - such as usernames, and user profile details.

Examples of inappropriate or abusive behavior include (but are not limited to):

Hate speech, racism, or discriminatory language

Obscene or sexually explicit banter

Threats, harassment, or intimidation

Excessive swearing or toxic language

Bullying or targeting other players

Please note that such misconduct may lead to consequences, including (but not limited to) the removal of content, temporary suspensions, and permanent account closure depending on the severity and frequency of the violation.

How do I report abuse or offensive content?
If you come across any abuse or offensive content, or want to appeal a content moderation decision, here's how to report it:

Go to the Contact Support section

Choose "Privacy & Report Abuse" and choose the Report Abuse category

Choose a subject: Report Abuse

Describe what you want to report. A screenshot would be helpful

Click submit! 

Our team will carefully review your report within a reasonable timeframe and respond accordingly. In appropriate cases that justify it, we will take the necessary action against the reported party. Please note that you may appeal the outcome of the report, as described in the screenshots above.

We apologize if you felt harmed by the content or behavior you reported. If you need information about how to get help and support, please see information available here: (https://playtika.com/documents/Self-Help-Links.pdf)

Also note that submitting false or malicious reports with the intent of harming others is also against our Terms of Service (https://www.playtika.com/terms-service/) and may result in consequences as mentioned above.

Thank you for helping us keep our games fun and safe!

I received an email asking for personal info. Is it real?

No. We’ll never request passwords, payment info, or other sensitive data by email. Report the message as phishing and delete it.

Why was my account suspended?

In order to maintain a safe platform for all players, suspensions are issued by our security team when violations of our Terms of Service (https://www.playtika.com/terms-service/) are detected.

Suspensions can be caused due to posting offensive or infringing content, harassing, abusing or harming another player, conducting commercial activity, using automation software or design cheats and additional matters covered by our Terms of Service (https://www.playtika.com/terms-service/).

If you believe your suspension was made in error, please reach out to us with your Account ID and a brief explanation so we can review your case.

Can I get a refund?

Our games are free to play and offer optional in-app purchases. Please note that all purchases are final and non-refundable. For more information, on purchases and refunds please review our Terms of Service (https://www.playtika.com/terms-service/). For transactions completed through a platform provider, the platform provider is responsible for any refunds (if any), and its refund policies will apply. For more information see the platform provider support pages: Apple’s Billing and Subscriptions page (https://support.apple.com/billing) and Google Play’s Refund page. (https://support.google.com/googleplay/answer/2479637)

Can I cash-in my virtual goods or win real money in your games?

No. Our games and services don’t offer real money gambling or a chance to win real money or prizes. Our coins have no cash value as stated in our Terms of Service(https://www.playtika.com/terms-service/), virtual items can never be transferred, sold, traded, redeemed or cashed out for “real world” money, goods, or any other item of monetary value. All the virtual items in the game are intended for entertainment purpose only and have no “real world” value.